At ADS Digital we are able to provide a wide range of satellite and televisions installations throughout Epping. We provide expert advice and installation services for homes, businesses, as well as undertaking large commercial projects.
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A previous client based in Epping
What was the Problem
Garry Deegan is an avid TV viewer, so much so that he has a complete sound system and TV set up in his front room. However Garry was experiencing some issues with sound dropping in and out and TV signal not being as strong as it once was. The system itself was relatively new so Garry was concerned that he would have to consider investing in a new system so soon.
What was the Solution
Garry called ADS and explained his issues to us over the phone. Our customer service employee was able to immediately put his mind at rest by telling Garry that the likely cause of his problems was down to faulty cabling. To ensure that Garry got his system fixed as soon as possible we dispatched two engineers to his home the very next day. As soon as the engineers arrived their first port of call was the cabling hooked up to Garry’s sound and TV system. Within minutes of arriving the engineers identified that there was a fault with the cabling and this is what was causing Garry’s system to behave so erratically. Thankfully the engineers had some new cables in the back of their van so they were able to fix the problem there and then.
What was the Result
As soon as the cables were replaced the sound system was working as it once was. The engineers carried out a series of quality control tests to make sure that the problem had been fixed and that no further issues occurred as a result of the work they had carried out. We left Garry’s home satisfied that the issue had been rectified and he has said that his system is working like a dream.
“First class customer service and you have one very happy customer right here”
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