The ADS Digital ‘Facilities’ service is our commitment to returning clients that require the highest possible standard of customer care and continuity of service.
Our facilities service is extremely popular with estate management, facilities contractors and property developers alike. This is because we make it a priority to send the same team of engineers every time so that we understand the history of the system.
Our existing clients also enjoy the benefit of a fuss-free service. It can be frustrating when tenants and businesses continue to complain about their maintained services, as it creates a huge amount of administration for our facilities clients. Our service stops this; our clients have one point of contact at ADS Digital – then we take care of the rest.
Flexible Maintenance Options
At ADS Digital we offer two types of facility service:
- A re-active Service
We value the importance of offering our clients a rapid response to any problems that may arise and have the potential to disrupt the smooth functioning of your site. ADS Digital guarantee a 48-hour call out response, helping you to minimise the length of disruption to the service being provided. Upon arrival our engineers will carry out a full diagnostic and report back to you with a summary of their findings including photographs along with how we plan to rectify the issue with a set cost. All efforts are made to fix a fault there and then as our vehicles are always well stocked. Some of our clients set a maximum spend which further decreases time and administration costs.
- An annual maintenance contract
We offer an annual maintenance contract to all our clients in addition to the re-active service. This is a particularly popular annual purchase for commercial based clients wanting to further protect advanced systems with planned quarterly checks, re-active services and replacement of faulty or ageing parts when required.
Year round maintenance for one annual cost can save a huge amount of money and time when compared to having to replace a system or components due to lack of care. It also allows our clients to use their annual budgets more effectively.
Any failed part in an intricate system can result in the loss of service for your business and your customers. That’s why it's important to know you have expert engineers on standby to resolve any problems you may encounter. Ensuring your business can always provide the service your customers expect and demand.