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Sky signal problems and fixes

Signal failure is most commonly caused by misalignment; however, there are also various other internal and external problems that can have the same effect. To troubleshoot your Sky box visit the Sky Diagnostics website. If you can’t find a solution, continue reading.

To begin, switch your Sky box off at the mains. While you’re waiting for the device to cool down, check the exterior connections (if possible). After a few minutes, turn your Sky box back on again. Wait for four to five minutes while it reboots. Do not touch the controller or television settings during this time.


Connection problems

If the picture is still fuzzy, make sure your Sky power light is green. If it’s red or orange, press the Sky button on your remote control. This will switch it on. Check the SCART and HDMI connection to make sure it’s securely connected to your Sky box and television, and then press the Source button on the Sky remote to see if you’re on the right channel.

The “No Signal” or “No Input” error message (depending on your setup) is usually a sign of an internal issue, such as a faulty box-television connection. Blue screen error messages that read “Your Sky box isn’t getting a satellite signal” is often a sign of an exterior issue, such as damaged connections.

Hardware issues

Treat your Sky box with respect. It should be placed on a solid, cool surface that provides enough space for it to breathe. Electrical goods can become very hot and may malfunction if left on carpet or crammed between other appliances.

Rain and snow

If there’s snow or heavy rain outside, the signal is probably struggling to get through the obstruction. Simply wait until the weather has cleared up and it should start working again. If it’s clear outside but has snowed within the past few days, you may need to wipe the snow off the surface of the dish or wait for it to melt. If bad weather is a common issue where you live, apply a rain fade solution to stop water from settling on the dish.

Long-term weather damage

While satellite dishes are built to last, long-term exposure to weathering could eventually erode the connections. If all of the interior connections are sound, but you’re still getting a poor signal, check the exterior cables for rust or water damage.

Satellite misalignment

Bad weather could have misaligned your satellite dish, causing it to point away from your nearest signal tower. This is the number one cause of signal loss. Take a look for yourself; is it pointing in the same direction as your neighbours’ dishes? If not, you’ll need to readjust the position of the dish so it has a clear line of sight to the tower.

If you cannot find the route of the problem, contact a professional satellite dish installation expert. A qualified technician will not only solve signal problems but will assess the quality of your hardware, connections and setup in order to pinpoint future issues and find out how you can optimise performance.


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